Refund Policy

1. Refund Eligibility

Refunds may only be issued in the following specific circumstances:

• Major software functionality defects that prevent the delivery of services explicitly promised in our Terms of Use and Pricing pages
• Extended server outages that significantly impact service availability

2. Non-Refundable Circumstances

Refunds will not be issued for:

• Features or functionalities not explicitly stated in our service descriptions
• AI model API usage costs that have already been incurred
• Personal preference or change of mind
• Misunderstanding of service capabilities

3. Refund Process

If you believe you qualify for a refund based on the above criteria, please contact our support team with detailed information about the technical issue or service disruption experienced.

4. AI API Usage

Please note that our service utilizes AI model APIs which incur real costs. These costs are non-refundable once the service has been used, regardless of the outcome or user satisfaction.